It’s relatively easy for a package to be loaded in the wrong spot on the truck or sometimes small packages fall behind bigger packages and aren’t found until way later in the driver’s route.Īll in all, it was a tough fricken job for $12.50/ hr and they kept us to a very high standard. Oftentimes, they leave with 200-300 packages to deliver and their trucks are packed to the brim. But, they often depend on the loader properly loading their truck.
#Lasership tracking miami driver#
Lastly, the driver should scan the package and mark it as delivered when it actually is. These metrics were monitored daily and written on a whiteboard the next morning to review during our pre-sort meeting. You kind of got scolded if you had more than 2 in a day. There was a very low tolerance for misloading packages onto the wrong truck. I forget the exact specific expectation, but we were generally supposed to ensure about 99.5% or more of our packages were scanned as out for delivery and scanned to the correct truck. This would generate the “out for delivery” notification. Loaders typically load about 400-800 packages onto their delivery trucks within a 4 hr window. They continuously monitor the belt for incoming packages, pick theirs out, scan it, click a button on the computer to identify which truck they are scanning it onto, then load the package on the truck based on the number sequence. Truck loaders are typically responsible for loading 3-4 trucks. Usually, these will be scanned at some point so that it can get to the right truck. That sticker tells the rest of the staff what belt, truck, and loading position that box should go to. This would be the “package arrived at carrier facility” notification. About 10 years ago, that worker was doing that for roughly 800-1,000 packages/ hr. When an inbound truck arrives, the packages are unloaded at a very fast pace and a worker is scanning each package as it comes in, which prints a small sorting label that that they stick to the box. Essentially, most of the workers are wearing computers on their arms and scanning those packages. I worked in inbound, so sorting and putting packages on trucks for the last leg of delivery. I imagine differences would result from automation or human scanners. But, I’m sure most of the package couriers probably operate very similarly. I don’t know about Lasership’s exact process, but I used to be a Package Handler at FedEx. The BBB website shows 425 of the complaints were closed in the last twelve months.Super old post, but I’ll add a bit of context. The Better Business Bureau has received more than 770 complaints about LaserShip in the last three years.īBB spokesperson Kelcey Coleman said they’ve received “397 complaints this year, however, they have worked to resolve/answer them.”
#Lasership tracking miami update#
I reached out to LaserShip to find out what happened.Īfter leaving several voicemail messages, I finally reached a live person and asked for media relations.Īfter an hour-and-25 minute on hold, I finally hung up. ago Mine finally moved yesterday Label created 5/13, next update was it arrived at a lasership facility in NJ 5/23, then arrived in my city at midnight.
She no longer plans to shop at Nordstrom because of this issue. “They were like, ‘Yes, the package was marked as lost, and a refund has already been issued.’ And then I was like, ‘I don’t want a refund I want my package.’ And they were like, ‘There’s nothing we can do. So, she called Nordstrom Customer Service. On September 3, she received a shipping confirmation from LaserShip.īut she looked everywhere and couldn’t find the package. In September, Saini ordered a dress from Nordstrom for a special occasion. Kiran Saini, a digital producer here at WXYZ had an even worse experience. “I feel like I wouldn’t have gotten my package if I hadn’t called and pushed,” she said. She finally received her package on the third day after she started calling. She made four phone calls over three days to LaserShip’s local office, but she got no answers. The next day Stribling received a second tracking notification identical to the first. Stribling called LaserShip’s office in Taylor, and the representative did not know why the driver was trying to deliver to a business. The tracking was from a “last-mile delivery” company called LaserShip. Well, I thought, this is my home address - not a business,” said Stribling. “I got tracking information on November 29 that said they had tried to deliver my package, but they said my business was closed. On Black Friday, Cindy Stribling of Fraser ordered liquid hand soap from Bath and Body Works online. But this year, I’m also hearing complaints about a “last-mile delivery” company charged with dropping off those packages. (WXYZ) - In recent years during the holidays, we report on the rise in so-called porch pirates who steal your packages right from your doorstep.
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